Skip to Content

Contacts & Support

Contacts & Support 2021-09-08T09:12:06-06:00

Lynn Vasquez
Division Director
lynn.vasquez@state.nm.us
(505) 469-8967

Tori Gilpin
LMS Program Coordinator
tori.gilpin@state.nm.us

Axel Hernandez
State Canvas Admin
canvas.admin@state.nm.us
(505) 629-3785


If you are looking for Canvas-specific support, please reach out to the following entities based on the type of support desired.

This is support for technical setup pertaining to the initial implementation of Canvas (i.e. Authentication, Data Provisioning, SIS integration, Branding, etc.)

implementationhelp@instructure.com

This is support related to your specific account, features, contractual questions, enabling LTIs, etc.)

priorityservicesk12@instructure.com

All NM Canvas educators have Tier 1, 24/7 Technical Support via phone or chat. To access, click on the ? (question mark) in the bottom right-hand corner of your Canvas Global Navigation bar. Then, click on Chat with Canvas Support to chat or call the toll-free number (877-314-9214) under Canvas Support Hotline.

Training, professional development and consulting will either be set up or completed by a dedicated NM Canvas Principal Learning Consultant. Each Canvas district/school in New Mexico has one, either Teryn Odom or Erin McConnell. To request a service, please complete this form. If you have issues completing the form, please email Teryn and Erin at nm-canvas@instructure.com.

New Mexico has a dedicated Instructional Designer, Jennifer Leimer, plus many additional instructional design hours being fulfilled by contractors. If you would like to request Instructional Design Services or Consulting, please complete this form. If you have issues completing the form, please email nm-canvas@instructure.com.

Page last updated September 8, 2021